Understanding IT Service Management

Understanding IT Service Management is an ITIL Foundations-level training manual suitable for certification or non-certification classes.  It covers the entire Foundation V3 Syllabus and includes an abbreviated Foundations-level version of the Official ITIL Glossary as well as complete references to the five Core ITIL books.

Whether used in certification or non-certification mode, the material can be delivered in 2 1/2 to 3 classroom days, including testing or (for non-certification classes) extensive use of case studies.

Approved customers can obtain volume discounts and free instructor materials.  Please contact MIBI Systems for details.