Joomla! site syndication http://www.mibisystems.com Sun, 05 Sep 2010 10:54:04 +0100 FeedCreator 1.7.2 http://www.mibisystems.com/images/M_images/joomla_rss.png http://www.mibisystems.com Joomla! site syndication http://www.mibisystems.com/index.php?option=com_content&task=view&id=55&Itemid=2 KM is the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating value from such assets involves codifying what employees, partners and customers know, and sharing that information among employees, departments and even with other companies in an effort to devise best practices. It's important to note that the definition says nothing about technology; while KM is often facilitated by IT, technology by itself is not KM.[1] News - Latest Fri, 16 Jul 2010 15:19:55 +0100 http://www.mibisystems.com/index.php?option=com_content&task=view&id=37&Itemid=2 The Service Strategy book mentions value capture on page 79 rather briefly, without introduction, as if we're all supposed to know what it means. I don't know about you, but I don't remember value capture in any of my IT courses. News - Latest Tue, 20 May 2008 22:09:41 +0100 http://www.mibisystems.com/index.php?option=com_content&task=view&id=27&Itemid=2 The release of ITIL v3 in 2007 raises questions about what it is and what is it's relationship to v2. What is to be done? Here are my thoughts, having carefully studied and taught both. News - Latest Wed, 05 Dec 2007 12:27:16 +0100 http://www.mibisystems.com/index.php?option=com_content&task=view&id=28&Itemid=2 ITIL teaches us that we, as IT service providers, need to be providing what the business needs to get their jobs done. That doesn't mean sitting back and waiting for business people to come to us with new ideas but constantly scanning new technology to see how it might fit into our portfolio of services.I've been canvassing my classes lately on the business utility of the Apple iPhone. Few people have them, the IT department doesn't support them, and most of the functionality already exists on existing phones or Blackberries. Conventional wisdom is that the iPhone is a consumer device and won't displace existing handheld devices. News - Latest Mon, 17 Dec 2007 10:26:58 +0100 http://www.mibisystems.com/index.php?option=com_content&task=view&id=26&Itemid=2 Last weekend the U.S. changed back to Standard Time. I went through the semi-annual ritual of changing all the clocks in the house and I was a bit surprised at the variety of ways in which devices needed to be changed. How do you manage all those changes? News - Latest Mon, 05 Nov 2007 13:25:20 +0100