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Services Intermediate-level Study Aids Operational Support and Analysis
Services Intermediate-level Study Aids Operational Support and Analysis | Operational Support and Analysis |
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| The best resource is still the Service Operation book from OGC along with the syllabus for the course. The material is very similar to the Service Operations course. I recommend you study for both and take the tests not too far apart. You can find the syllabus at the ITIL Official Site . |
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